Shipping & Delivery
When are orders shipped out?
Orders are shipped out within 1-3 days not including public holidays and weekends
How can I track my order?
You can track your order via the tracking number provided in the order confirmation email.
Note: The tracking number may not be available immediately after ordering.
Which delivery providers are used?
Currently, we offer 2 shipping options:
- Regular shipping
- Expediated shipping
Regular shipping is handled using SingPost and expediated shipping is done through NinjaVan
Can I change my delivery address after ordering?
Please contact our support at firstname.lastname@example.org or submit a request via the contact page form
Warranty & Refunds
Can I cancel my order?
Yes, you are able to cancel your order if it has not been shipped out yet.
Please do contact our support regarding any cancellation issues at email@example.com
Do you provide a warranty?
We offer a 30-day warranty for any manufacturer defects or shipping damage.
Warranty is not offered for any user-related damage, however do contact the support team and we will try to assist you.
You can contact us via:
- Email: firstname.lastname@example.org
- Contact form
- Chat feature on our website
Can I return my order?
Items are eligible for return if all of the following conditions are met:
- Items are returned in its original condition & packaging
- Items are returned within 7 days from the date of receiving them.
Once your return has been received, the items will be subject to a condition check and Ergo Keyboard reserves the right to reject any return of items do not meet the listed conditions above.